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Refund Policy

Returns


Our returns policy lasts 30 (thirty) days on orders for physical products ordered directly from us. 


If 30 (thirty) days have gone by since your purchase, unfortunately we can not offer you a refund.


To be eligible for a return, your item must be unused and in the same condition that you received it.


To complete your return, we require you to send your purchase back to Fiction for the Soul. Contact us for the address.


There are certain situations where only partial refunds are granted (if applicable): 

  • Book(s) with obvious signs of use;
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
  • Any item that is returned more than 30 days after delivery.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us. 


Shipping


To return your product, you should mail your product to Fiction for the Soul (the postal address will be provided).

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

When returning an item, you should consider using a trackable shipping service.


Questions about the Refund Policy should be sent to us at Fiction for the Soul.


Last Updated: 2 June 2022