eBook (Digital Products) Returns
eBooks you buy from this shop at Fiction for the Soul are downloaded to your device and you own it, unlike eBooks from major online retailers where you only rent the eBook on the retailer's device (the eBook never belongs to you). Therefore, the eBooks you buy from this shop at Fiction for the Soul are by their very nature non-returnable, and cannot be refunded.
If you have a problem getting the eBook onto your device, please Contact Us.
Paperback (Physical Products) Returns
Our returns policy lasts 30 (thirty) days on orders for physical products ordered directly from this shop at Fiction for the Soul.
If 30 (thirty) days have gone by since your purchase, unfortunately we can not offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require you to send your purchase back to Fiction for the Soul. See Contact Us for the postal address.
There are certain situations where only partial refunds are granted (if applicable):
- Book(s) with obvious signs of use;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please Contact Us.
Shipping
To return your product, you should mail your product to Fiction for the Soul. See Contact Us for the postal address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
When returning an item, you should consider using a trackable shipping service.
Contact Us if you have questions about our Refund Policy.
Last Updated: 2 October 2022
